As the first point of contact for our customers, the focus of the Customer Service Agent is to deliver exceptional customer service, determine customers’ needs and help find the best solution by working collaboratively with our international branch network. There is a lot to learn and one day is never the same.

About the role

*Respond to customer needs via telephone, emails and other channels whilst providing exceptional customer service
*Provide customers with product and service information including essential information for all hires specifically safety information
*Source equipment to meet customer needs via our branch network
*Complete administrative duties such as creating, updating and finalising hire schedules
*Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns
*Professionally handle customer enquiries in our hard working culture
*Liaise with multiple departments and stakeholders to effectively ensure customer’s requirements are met.
*Assist with customer specific reports and portal maintenance

About you

*Prior mechanical & trade experienced encouraged
*Proven experience in similar role and environment with a track record in handling customer enquiries through email, phone and web chat / social media
*Have high attention to detail
*Ability to make the complex simple
*Have excellent written and verbal communication skills
*Be MS Office proficient (Word, Outlook, Excel)
*Have an ability to prioritise and multi task
*Have a flexible approach to work and an ability to adapt to change
*Have a genuine desire to be part of a high performing team environment and help people
*Have an ability to problem solve and have customer negotiation skills

Please note: Background/Police Checks will be carried out as part of the recruitment process